Have you ever wondered how technology will modify our current travel habits? or the way we travel itself! have you already noticed all the changes that Artificial Intelligence is causing in the tourism industry?
The constant innovations and advances in technology is definitely changing the world that surrounds us, it changes from the way we have breakfast every morning to the way we communicate with others. The tourism industry is not an exception, big changes are being done day by day to keep up with the newest trends that technology brings nowadays.
It is the beginning of a new era of innovations and amazing things to come, and we are very lucky to witness it.
One of the biggest changes that AI brought to the tourism industry is the way travelers book their trips. Decades ago people had to use travel agents services to book their flights, hotels or cruises, and the travel agent had to call the suppliers to get information about the product and then proceed to book it. Nowadays, technology has made it way easier! With the use of chat bots we do not necessarily need to contact a travel specialist to book a flight or a vacation package. We have access to all those products, just one click away! There are several booking and reservation systems that enables online travel agencies to promote products on the internet by learning the tastes, needs and wants of the clientele. Clients can access one of those websites and book the flight they need in matter of minutes! Going from manual bookings to automated booking systems made a big difference, however that’s not all. The customer service level has even been influenced by Artificial Intelligence providing services such as online live chats to assist the clients on booking travel products. There are also travel applications that assist people to plan their trips according to what the app learns from their travel preferences.
The immersion of Artificial Intelligence in the tourism industry and the consecutive creation of online travel agencies doesn’t actually mean that the days of travel agents are gone. It is now a challenge for travel specialist to keep on selling and promoting their products. They are using AI as well! Marketing and promotion specialist came up with the idea of using Virtual Reality to show new destinations to potential clients and help them decide where to go for their next vacations.
Leaders in the tourism industry are actively thinking of applying Artificial Intelligence to the whole process of traveling, not only the booking procedure. For example, there are hotels that are using robots as front desk, check-in and check-out agents to maximize efficiency and decrease staff expenses. It is certainly an attractive and impressive experience for the travelers. Using the same idea, many restaurants and bars around the world are also using Artificial Intelligence to “change the game” and attract more clients; they are using robots as waiters and bartenders, imagine being served by a robot? Isn’t it awesome?
The truth is that sooner than expected we will see robots as tour guides and self-piloted airplanes changing the tourism industry for good.
Touristech 